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Frequently asked questions
Orders & Payments
✅ We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, etc.
✅ Local payment methods (such as GrabPay in Southeast Asia and Cash on Delivery in the Middle East) are also supported in some regions.
Before shipping: You can modify or cancel your order by contacting customer support.
After shipping: Orders cannot be modified or canceled, but you can apply for a return (please refer to our Returns & Refunds Policy).
- Only one discount code can be used per order, and codes cannot be combined.
- Please check the discount terms during promotional events.
Shipping & Delivery
We offer worldwide shipping, mainly covering North America, Europe, Southeast Asia, and the Middle East.
Processing Time: 1-3 business days.
Shipping Time (varies by destination):
Other regions: 10-20 business days
North America & Europe: 7-12 business days
Southeast Asia & Middle East: 5-10 business days
After your order is shipped, you will receive a tracking number.
You can check your delivery status on our Order Tracking Page.
Returns & Exchanges
Returns are accepted within 7-30 days (please check our Returns & Refunds Policy).
Items must be in new condition, unworn, and unused.
Defective or wrong items: We cover the return shipping fee.
Personal reasons (e.g., wrong size, change of mind): The buyer covers the return shipping cost.
- Refunds are processed within 3-5 business days after we receive the return.
- Refund arrival time depends on the payment method, usually 5-10 business days.
Account & Membership
No account registration is required to place an order, but having an account allows you to manage orders, access exclusive discounts, and earn rewards.
On the Login Page, click “Forgot Password” and enter your email to reset it.
If you need further help, contact our support team.
Yes! We offer a VIP Membership Program, where members enjoy exclusive discounts, priority shipping, birthday gifts, and more!