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Shipping Policy
Last Updated: 4.2.2025
Welcome to Quotation Mark! We are committed to providing safe, fast, and reliable shipping worldwide. Please review our shipping policy before placing an order.
1.Shipping Destinations
We offer worldwide shipping, mainly covering North America, Europe, Southeast Asia, and the Middle East. If your country/region is not listed, please contact us to confirm availability.
2.Processing Time
Order processing time: 1-3 business days (excluding weekends and holidays).
Some items (such as custom jewelry) may require additional processing time. Please check the product page for details.
3.Shipping Time
Shipping times vary by destination and shipping method. Below are estimated delivery times:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| North America | 7-12 working days | 3-7 working days |
| Europe | 7-12 working days | 3-7 working days |
| Southeast Asia | 5-10 working days | 2-5 working days |
| Middle East | 5-10 working days | 2-6 working days |
| Other Regions | 10-20 working days | 5-10 working days |
⚠️ Important Notes
The above estimates are for reference only. Actual shipping times may vary due to logistics providers, destinations, customs clearance, and other factors.
Unexpected events (e.g., customs checks, holidays, extreme weather) may cause delays.
Remote areas may require additional shipping time or fees—we will notify you before shipping.
4.Order Tracking
Once your order ships, you will receive an email with a tracking number. You can track your package on our Order Tracking Page or the courier’s website.
If your order does not arrive within the estimated time, please contact us for assistance.
5. 配送费用（Shipping Fees）
配送费用取决于订单价值和配送方式。以下是我们的配送费用结构：
| Region | Standard Shipping | Express Shipping |
| Japan | 30$ | 40$ |
| Korea | 30$ | 40$ |
| Southeast Asia | 20$ | 40$ |
| Middle East | 30$ | 65$ |
| North America | 30$ | 50$ |
| Europe | 30$ | 60$ |
Free shipping for orders over 499$
⚠️ 额外费用：
偏远地区可能会产生额外的运费，这些费用将在结账时显示。
关税和进口税（如适用）由买家承担。详情请参阅我们的关税政策。
6.Customs & Duties
International orders may be subject to import duties, taxes, or other fees, determined by the destination country’s customs office.
We are not responsible for delays caused by customs clearance, but we will assist you if needed.
If you refuse to pay customs duties, causing the package to be returned or destroyed, we cannot issue a refund.
7.Lost or Delayed Shipments
If your order has not arrived within the estimated time, please follow these steps:
1.Check the tracking information: Delays may occur due to weather, customs, etc.
2.Contact the courier: If the tracking status has not updated for a long time, reach out to the courier.
3.Contact us: If the courier cannot resolve the issue, we will assist you in finding a solution.
8.Shipping Issues
Wrong Address:
If you provided an incorrect address, contact us ASAP before order processing.
If the package has already shipped, we cannot change the address, and you may need to wait for it to be returned before reshipping.
Lost or Damaged Packages:
We will verify with the courier and offer a refund or replacement.
If your package is lost or damaged during shipping, contact us immediately with proof (e.g., photos).
9.Contact Us
📧 Email: info@zhanglangeba.sbs