Returns & Refunds Policy

Last Updated:4.2.2025
Quotation Mark is committed to providing high-quality women’s high heels and jewelry. If you are not satisfied with your purchase, we offer return and exchange services. Please read the following policy carefully to ensure your rights.

1.Return & Exchange Conditions
1.1（Eligible Returns & Exchanges）
You can request a return or exchange within 30 days after receiving the product, provided that:
✅ The item is unworn or unused and in its original condition.
✅ All original packaging, tags, and accessories (e.g., shoebox, jewelry box) are included.
✅ The item is not washed, damaged, or stained.
✅ It applies to cases such as wrong size, defective product, or incorrect shipment.
1.2（Non-Returnable Items）
The following items are non-returnable:
❌ Worn or used items (unless defective).
❌ Customized or personalized products.
❌ Returns due to personal preference (e.g., “I don’t like it” or “It doesn’t meet my expectations”).
❌ Sale or discounted items (please check details before purchase).
❌ Items returned without original packaging or missing accessories, affecting resale.

2.Return & Exchange Process
2.1（Request a Return/Exchange）

Please follow these steps:
1️⃣ Contact our customer service (info@zhanglangeba.sbs) and provide your order number and reason for return/exchange.
2️⃣ After confirmation, you will receive the return address and instructions.
3️⃣ Ship the item back and provide the tracking number.
4️⃣ We will process the refund or exchange within 3-5 business days after receiving the returned item.
2.2（Return Shipping Fees）
Defective or wrong item: We cover the return shipping fee.
Non-defective items (e.g., wrong size): The buyer is responsible for return shipping fees.
Exchanges: If not due to a defect, the buyer needs to pay for exchange shipping.

3.Refund Policy
3.1（Refund Method）
Refunds will be returned to the original payment method, including:
✅ Credit/Debit Cards (Visa, Mastercard, etc.).
✅ PayPal.
✅ Other payment methods (e.g., Stripe).
3.2Refund Processing Time）
Refund arrival: It depends on the bank or payment provider, usually 5-10 business days.
Processing time: Refunds are processed within 3-5 business days after receiving the returned item.

4.Additional Notes
💡 Please contact us before returning the item, or we may not be able to process your request.
💡 Use a trackable shipping method when returning items; we are not responsible for lost packages.
💡 For high-value orders, we may require additional verification to prevent fraud.

5. 联系我们（Contact Us）
If you have any questions about our Returns & Refunds Policy, please contact us at:
📧 Email: info@zhanglangeba.sbs