Refund and Return Policy

Effective Date: [2.1.2025]
Thank you for shopping on [Quotation marks]! We are committed to providing you with high-quality products and services. If you are not satisfied with the purchased product, please apply for a return or refund within the specified time. Please carefully read the following policy to understand our return and refund process.

1. Return eligibility
   To meet the return criteria, the product must meet the following requirements:
   Time limit: The product must be returned within 30 days of receipt.
   Product status: The product must remain in its original state, unused, undamaged, and retain its original packaging and labels.
   Proof documents: Please provide the order number, purchase voucher, or invoice.
   The following products are not eligible for returns:
   Customized or personalized products.
   Perishable goods (such as food, flowers).
   Unscented software, digital products, or downloaded content.
   Personal hygiene products such as underwear and swimwear (for hygiene reasons).
2. Return process
   If you need to return the item, please follow the steps below:
   Contact customer service: Send an email to[ zhanglangeba927@gmail.com ]Contact our customer service team and provide the order number and reason for return.
   Authorized: Our customer service team will review your request and issue a Return Merchandise Authorization (RMA) number.
   Return the product: Return the product along with the original packaging, label, and return authorization number.
   Waiting for processing: We will process your request within 5-7 business days after receiving the returned item.
3. Refund process
   Once we receive and inspect the returned item, we will process the refund as follows:
   Refund method: The refund will be returned to your original payment method (such as credit card, PayPal, etc.).
   Processing time: Refund processing may take [e.g. 7-10 business days], depending on your payment service provider.
   Refund amount: The refund amount is the purchase price of the product and does not include the original shipping cost (unless there is a quality issue with the product).
4. Exchange process
   If you wish to change the product, please follow the steps below:
   Contact customer service: Send an email to[ zhanglangeba927@gmail.com ]Contact our customer service team and provide the order number and reason for replacement.
   Authorization obtained: Our customer service team will review your request and issue an exchange authorization number.
   Return the product: Return the product along with the original packaging, label, and exchange authorization number!
   Waiting for shipment: We will send you a replacement product within 5-7 working days after receiving the returned item.
5. Freight Description
   Return shipping fee: If the return is due to product quality issues or our mistake, we will bear the return shipping fee. Otherwise, the return shipping cost will be borne by you.
   Exchange shipping fee: If the exchange is due to product quality issues or our mistake, we will bear the exchange shipping fee. Otherwise, the exchange shipping fee will be borne by you.
6. Product quality issues
   If you receive a product with quality issues, please contact our customer service team immediately. We will provide you with free return, exchange, or refund services.
7. Contact Us
   If you have any questions about the return or refund policy, please contact us through the following methods:
   Email:[ zhanglangeba927@gmail.com ]
   Thank you for choosing [Quotation marks] to shop! We are committed to providing you with high-quality products and services. If you are not satisfied with the purchased product, please apply for a return or refund within the specified time. Please carefully read the following policy to understand our return and refund process.